Refund Policy

Effective Date: August 1, 2026

At Smahchills Nigeria LTD, we want every customer to be satisfied with their order. Because we sell drinks and related consumable products, our refund and return rules are designed to protect quality, hygiene, and customer fairness.

1. General Policy

Due to the nature of our products, returns are generally not accepted once an order has been delivered, except in specific situations listed below.

2. When Refunds, Replacements, or Returns May Apply

You may be eligible for a refund, replacement, or return request if:

  • You received the wrong item
  • Your order was damaged on arrival
  • The product was expired at the time of delivery
  • Your order was missing one or more items
  • The product delivered was defective or unfit for consumption
  • Your order was not delivered after successful payment and confirmed dispatch
  • You were charged in error because of a payment or order processing issue

3. When Refunds Will Not Apply

Refunds will generally not apply in the following situations:

  • You changed your mind after delivery
  • The product was opened, used, or partially consumed
  • The order was delivered to the correct address and accepted by you or someone you authorized
  • The customer provided an incorrect address or unreachable phone number
  • Delay was caused by customer unavailability, traffic, bad weather, or events outside our control
  • The issue was not reported within the required time period

4. Reporting an Issue

To request a refund, replacement, or return review, you must contact us as soon as possible after delivery, preferably within 24 hours of receiving the order.

Your message should include:

  • Your name
  • Order number or proof of purchase
  • Clear photos or videos of the issue
  • A short explanation of what went wrong

5. How We Handle Claims

After reviewing your complaint, we may do one of the following:

  • Replace the item
  • Offer a full or partial refund
  • Issue store credit
  • Request that the item be returned for inspection, where necessary

6. Return Conditions

If we approve a return, the product must:

  • Be unused and unopened, where applicable
  • Be in its original packaging
  • Be in the same condition it was delivered, except where the issue being reported is damage, expiry, or defect

We may refuse a return if the item does not meet these conditions.

7. Refund Method

Approved refunds will be processed using the original payment method where possible. If that is not possible, we may use another reasonable method agreed with the customer.

8. Processing Time

Refunds, if approved, may take several business days to reflect depending on the payment provider and bank processing timelines.

9. Delivery Fee

Delivery fees are generally non-refundable unless the refund is due to our error, such as the wrong product being sent or the order not being delivered after confirmation.

10. Non-Consumable Exceptions

If we ever sell non-consumable items such as cups, accessories, or branded merchandise, different return rules may apply to those products.

11. Contact Us

For refund, return, or replacement requests, contact us at:

Smahchills Nigeria LTD
Lane 9 Ifesowapo Street, Oke Ureje, Ado Ekiti, Ekiti State
Phone: 08106398266
Email: hello@smahchills.com
Social Media: @smahchills (Instagram, Facebook, TikTok)

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