Effective Date: August 1, 2026

Last Updated: August 17, 2026

Smahchills Nigeria LTD (“Smahchills”, “we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you visit our website, place an order for our drinks and Greek yoghurt, or contact us.

By using our website or placing an order with us, you consent to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

When you place an order, create an account, fill in our contact form, subscribe to updates, or contact us, we may collect the following:

• Full name
• Email address
• Phone number (including alternative contact numbers)
• Delivery address
• Alternative delivery instructions
• Order details
• Payment information (processed securely through our payment provider, Paystack)
• Any other information you voluntarily share with us through messages, inquiries, or social media

Information Collected Automatically

When you visit our website, we may automatically collect certain technical data, including:

• IP address
• Browser type and version
• Device type
• Pages visited, time spent on pages, and browsing patterns
• Referring website or source

Information from Third-Party Tools

We use third-party tools to run our online store, process payments, and understand how visitors use our website. These tools may collect data about your browsing behaviour so we can complete checkout, improve the site, and (where permitted) support our marketing.

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders for drinks and Greek yoghurt
• Communicating with you about your order status, delivery updates, and any issues
• Providing customer support and responding to inquiries
• Improving our products, website, and services
• Sending promotional messages, offers, and updates (only if you have opted in or where permitted by law)
• Operating our online store and understanding website traffic
• Complying with legal and accounting obligations

3. Payment Processing

Payments on our website are processed securely through Paystack. We do not store your full card details on our servers. Payment information is handled by Paystack in line with its own security and privacy standards.

4. How We Share Your Information

We do not sell your personal information to third parties.

We may share your data with the following categories of service providers who assist us in running our business:

• Delivery partners: To fulfil and deliver your orders.
• Payment processors: To securely process your payments (Paystack).
• Store and website providers: Including our checkout and hosting tools, to operate the website and complete orders.
• Analytics and advertising platforms: To help us understand website traffic and, where used, support our marketing.

We may also disclose your information if required by law, regulation, or legal process, or to protect the rights and safety of Smahchills, our customers, or the public.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, remember your cart and preferences, analyze site traffic, and support our marketing efforts.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and understand how you interact with the site.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly (for example, managing your shopping cart and checkout).
• Analytics cookies: Help us understand how visitors use our site so we can improve it.
• Advertising cookies: May be used to deliver relevant ads based on your browsing activity, where we run advertising.

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including cart and checkout.

If a cookie notice appears when you visit our website, you can review or update your choices from that notice.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes using secure payment processing systems and restricting access to personal data to authorized personnel only.

However, no method of data transmission or storage is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order and transaction records are kept for a reasonable period to comply with legal and accounting requirements.

If you wish to have your data deleted, please contact us using the details provided below.

8. Your Rights

Depending on applicable law, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we update or correct inaccurate information.
• Deletion: You can request that we delete your personal data, subject to legal requirements.
• Withdraw consent: You can withdraw consent for certain uses of your information.
• Opt-out of marketing: You can unsubscribe from promotional emails or messages at any time by following the unsubscribe link in our communications or by contacting us directly.

To exercise any of these rights, please contact us at the email address below.

9. Third-Party Links

Our website may contain links to external websites, payment pages, or social media platforms (including Instagram, Facebook, and TikTok). We are not responsible for the privacy practices of those third-party sites. We encourage you to read their privacy policies before sharing your information.

10. Children’s Privacy

Our products and services are not intended for children under 13. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with the revised date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

Smahchills Nigeria LTD
Lane 9 Ifesowapo Street, Oke Ureje, Ado Ekiti, Ekiti State
Email: hello@smahchills.com
Phone: 08106398266
Social Media: @smahchills (Instagram, Facebook, TikTok)