Effective Date: August 1, 2026

Last Updated: August 17, 2026

Welcome to Smahchills. These Terms and Conditions govern your use of our website and your purchase of products from us. By placing an order or using our website, you agree to be bound by these terms. Please read them carefully before making a purchase.

1. About Us

Smahchills Nigeria LTD is an Ekiti-based food company that produces and sells drinks, Greek yoghurt, and related food products. We sell directly to consumers through our website.

Registered Business Name: Smahchills Nigeria LTD

Address: Lane 9 Ifesowapo Street, Oke Ureje, Ado Ekiti, Ekiti State

Contact: hello@smahchills.com

2. Acceptance of Terms

By using our website, placing an order, or interacting with our services, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, as well as our Privacy Policy, Delivery Policy, and Refund Policy.

3. Eligibility

To place an order, you must provide accurate and complete information. If you are making a purchase on behalf of another person, you confirm that you have the authority to do so.

4. Products and Pricing

We sell drinks (including Zobo Mixed Fruit and Tigernut Drink), Greek yoghurt, and related products. We do not sell alcohol. All products listed on our website are subject to availability. We reserve the right to update, modify, or discontinue any product at any time without prior notice.

Prices displayed on the website are in Nigerian Naira (NGN) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time. However, any price changes will not affect orders that have already been confirmed and paid for.

Product images on the website are for illustration purposes. While we make every effort to display colours and packaging accurately, slight variations may occur. Product descriptions, availability, and packaging may also change from time to time.

5. Orders and Payment

By placing an order on our website, you are making an offer to purchase the selected products. An order is only confirmed once we have received and verified your payment and sent confirmation.

When you place an order:

• You agree to provide correct contact and delivery details
• You are responsible for ensuring the order information is accurate
• We reserve the right to refuse or cancel an order where necessary

All payments are processed securely through Paystack. By submitting payment, you authorize us and our payment provider to process your payment for the order placed. We accept payments through the methods listed at checkout. All payments must be made in full before your order is dispatched.

6. Delivery

We currently deliver to Ado Ekiti and surrounding areas. Enter your address at checkout to confirm availability. Delivery fees are calculated based on your location and are shown before you pay. We may offer free delivery for orders above a certain amount.

Orders are typically processed and dispatched within 24 hours of payment confirmation. Delivery times are estimates and may be affected by traffic, weather, distance, order volume, or other factors beyond our control. Once your order is dispatched, you will receive a notification with tracking information (if available) or a contact number for the delivery personnel.

Delivery Requirements

You are responsible for:

• Providing the correct delivery address and phone number
• Being available to receive your order
• Providing an alternative phone number and delivery instructions where possible (for example, “If I’m unavailable, leave with security”)

This information helps our delivery riders complete your order if you are temporarily unavailable when they arrive. For full delivery details, see our Delivery Policy.

7. Failed Deliveries

If our delivery rider cannot reach you at the provided address and the alternative delivery instructions cannot be followed, the order may be returned and a re-delivery may need to be arranged.

In such cases:

• A new delivery fee may apply if you request re-delivery.
• If you provided an incorrect address or cannot be reached, additional delivery charges may apply.

Refunds are generally not available for orders that could not be delivered because the recipient was unreachable or the customer provided an incorrect address.

8. Order Cancellation

You may request to cancel your order before it has been dispatched by contacting us directly with your order details. Once an order has been dispatched, it cannot be cancelled.

If your order is successfully cancelled before dispatch, you will receive a refund through the original payment method where possible.

9. Refund and Return Policy

Because our products are perishable food and drink items, we are unable to accept returns or offer refunds based on a change of mind after delivery. This section summarises our rules. The full details are in our Refund Policy.

When Refunds or Replacements Apply

We will offer a refund, replacement, or return review if:

• You received a damaged or defective product.
• You received the wrong product, an incorrect order, or a missing item.
• The product was expired or unfit for consumption at the time of delivery.
• Your order was not delivered after successful payment and confirmed dispatch.
• You were charged in error because of a payment or order processing issue.

How to Request a Refund or Replacement

To be eligible, you must contact us as soon as possible after delivery, preferably within 24 hours of receiving the order. When reaching out, please include:

• Your name and order number or proof of purchase
• A description of the issue
• Photos or videos of the product and packaging (if applicable)

Refund Process

After reviewing your complaint, we may replace the item, offer a full or partial refund, issue store credit, or request that the item be returned for inspection where necessary. Approved refunds will be processed using the original payment method where possible and may take several business days to reflect, depending on Paystack and your bank.

When Refunds Do Not Apply

Refunds will not be issued in the following situations:

• The recipient was unreachable at the time of delivery and no successful alternative delivery could be made.
• The customer provided an incorrect address or unreachable phone number.
• The complaint or issue was not reported within the required time period.
• Product quality was affected due to improper storage by the customer after delivery (for example, leaving a perishable item unrefrigerated).
• Change of mind after delivery of a perishable product.
• The product was opened, used, or partially consumed, except where the issue being reported is damage, expiry, or defect at delivery.
• Delay was caused by customer unavailability, traffic, bad weather, or events outside our control.

Delivery fees are generally non-refundable unless the refund is due to our error.

10. Product Storage and Handling

Our drinks and Greek yoghurt are perishable and should be refrigerated promptly upon delivery. Keep Greek yoghurt refrigerated (about 2°C to 6°C) and finish opened tubs within a few days. For drinks, shake well, keep chilled, and consume promptly after opening. Always check the best-before date and storage instructions on the pack.

Smahchills is not responsible for any deterioration in product quality caused by improper storage after delivery.

11. Intellectual Property

All content on this website, including text, photos, logos, product names, packaging designs, graphics, and brand materials, belongs to Smahchills Nigeria LTD unless otherwise stated and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content for commercial purposes without our prior written consent.

12. Website Use

By using our website, you agree to:

• Provide accurate and complete information when placing orders or creating an account.
• Use the website only for lawful purposes.
• Not place false or fraudulent orders.
• Not attempt to interfere with the functionality or security of the website.
• Not use our brand, content, or products in a misleading way.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we suspect any misuse or fraudulent activity.

13. Limitation of Liability

To the fullest extent permitted by law, Smahchills Nigeria LTD shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to allergic reactions caused by failure to read product ingredient labels.

Our total liability in respect of any claim shall not exceed the purchase price of the product(s) in question, except where required by law.

14. Third-Party Links

Our website may contain links to third-party websites, payment pages, or social media platforms. We are not responsible for the content, privacy practices, or policies of any third-party sites. Accessing those links is at your own risk.

15. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.

16. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Ekiti State, Nigeria.

17. Contact Us

If you have any questions about these Terms and Conditions, please reach out to us:

Smahchills Nigeria LTD
Lane 9 Ifesowapo Street, Oke Ureje, Ado Ekiti, Ekiti State
Email: hello@smahchills.com
Phone: 08106398266
Social Media: @smahchills (Instagram, Facebook, TikTok)